Ordering Questions

Ordering from The Dormen Food Company
Processing
How do I know you have received my order? 
 When you have placed your order, you will receive a confirmation email with an order number.

How long does order processing take?
All orders are processed within 1-3 business days.
Orders are not processed during weekends and holidays (e.g. Bank Holidays) this may create a 1 day delay in the processing of your order, unless stated otherwise on our website.

Delivery
How is my order delivered? 

For the orders that we receive for the UK Mainland, these are dispatched with DHL parcel. The tracking number that we mark your order with can be traced on the DHL website. 
Furthermore, the DHL delivery option that we use is the NEXT DAY service. 
Any orders placed for outside of the UK, we use UPS. 
Additionally, we run a collection option for anyone in the local area of Swindon.

How long does the delivery take?
For all orders, we aim for a delivery timeframe of three working days after the order has been processed. We may contact you if the timeframe of your order is longer, or if we are having difficulty fulfilling items in the order which is causing a delay. 
Delivery delays can occasionally occur, due to the delivery companies etc. But this is very rare. 
We aim to work our hardest to advise the customer on these delays and work with the transport companies to ensure a fast redelivery.

Payment
How can I pay for my order?

On our shop, we accept payments with credit & debit cards, as well as Apple Pay and Shop Pay.